Frequently Asked Questions
Find answers to common questions about Treasure Trove Hampers
Products & Hampers
What types of hampers do you offer?
Treasure Trove Hampers offers both readymade hampers and customized hampers. Our readymade hampers are carefully curated collections for various occasions, while our customized hampers allow you to select a box and choose individual products to create a personalized gift.
Can I customize a hamper?
Yes! We offer a custom hamper builder where you can select a box and choose from our range of individual products. This allows you to create a unique, personalized gift tailored to the recipient's preferences.
What products are included in the hampers?
Our hampers contain a carefully selected assortment of premium products. The exact contents vary by hamper type and can be viewed on each product's detail page. For custom hampers, you can see all available products when building your hamper.
Are the products fresh and authentic?
Absolutely! We source only premium, authentic products from trusted suppliers. All products are checked for quality and freshness before being included in our hampers. We take great pride in ensuring every item meets our high standards.
Ordering & Payment
How do I place an order?
Simply browse our collection, select a readymade hamper or create a custom one, add it to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping details, and complete the payment to confirm your order.
What payment methods do you accept?
We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets through our secure payment gateway partner, Razorpay.
Can I cancel my order?
Cancellation is not applicable as we begin preparing your hamper immediately upon receiving your order to ensure timely delivery. This allows us to maintain the freshness and quality of all products included in your hamper.
Can I add a custom message to my hamper?
Yes! You can add a personalized message when adding items to your cart. This message will be included with your hamper delivery, making your gift even more special.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after placing your order. This email will contain your order number, order details, and payment confirmation.
Shipping & Delivery
How long does shipping take?
Shipping time varies for each hamper due to the different products included. The estimated shipping time is clearly mentioned on each product's detail page. We work with trusted courier partners to ensure timely delivery.
Which courier services do you use?
We use DTDC and India Post as our courier services. The courier service used for your order will be assigned based on your delivery location and the nature of the products.
How can I track my order?
Once your order is shipped, you can track it through your customer dashboard. Simply log in to your account, go to "My Orders," and click on the order to view tracking details. You'll also receive tracking information via email.
Do you ship to all locations in India?
Yes, we ship to all locations within India. Shipping charges and delivery times may vary based on your location, which will be calculated at checkout.
What if I'm not available to receive the delivery?
Our courier partners will attempt delivery multiple times. If you're unavailable, they will leave a notice. You can contact the courier directly using the tracking number to reschedule delivery or arrange pickup from their local office.
Returns & Refunds
What is your return policy?
We accept returns only if products are damaged during transit. If you receive damaged items, please contact us immediately with photographic evidence of the damage. Once verified, we will arrange for replacement items to be shipped to you free of charge.
How do I report damaged products?
If you receive damaged products, please take clear photographs showing the damage and contact us at hello@treasuretrove.com or through your customer dashboard. Include your order number and the images as proof. We will review your case and arrange for replacement items to be shipped free of charge.
Will I be charged for replacement shipping?
No, if products are damaged during transit and you provide proof with images, we will ship the replacement items to you completely free of charge. We take full responsibility for ensuring your order reaches you in perfect condition.
Can I return items if I don't like them?
Due to the perishable nature of many products in our hampers and to maintain quality standards, we do not accept returns for change of mind or if you simply don't like the products. However, we stand behind the quality of all our products and ensure they meet our high standards before shipping.
Account & Support
How do I create an account?
You can create an account during checkout or by clicking "Login" and selecting "Sign Up." We offer two convenient methods: Email OTP verification or Google Sign-In for quick and secure account creation.
How do I manage my addresses?
You can manage multiple shipping addresses from your customer dashboard. Simply go to "My Addresses" to add, edit, or set a default address. This makes future orders faster and more convenient.
How can I contact customer support?
You can reach us at hello@treasuretrove.com or through the contact form on our website. Our support team is available to assist you with any questions or concerns about your orders.
Can I view my order history?
Yes! Once logged in, you can view all your past and current orders in your customer dashboard under "My Orders." You can track shipments, view order details, and access invoices from there.