Privacy Policy
How we collect, use, and protect your personal information
Last updated: March 15, 2026
1. Introduction
At Treasure Trove Hampers ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.
By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
When you create an account, place an order, or contact us, we may collect the following personal information:
- Name: Your full name for order processing and delivery
- Email Address: For account creation, order confirmations, and communications
- Phone Number: For delivery coordination and order updates
- Shipping Address: Complete address details for order delivery
- Billing Information: Payment details processed securely through our payment gateway
2.2 Account Information
When you create an account using Email OTP or Google Sign-In, we collect:
- Account credentials (for email-based accounts)
- Profile information from Google (if using Google Sign-In)
- Order history and preferences
- Saved addresses and payment methods
2.3 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on pages, click patterns, search queries
- Cookies and Tracking Technologies: To enhance your browsing experience and analyze website traffic
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment
To process, fulfill, and deliver your orders, including sending order confirmations and tracking information.
Account Management
To create and manage your account, authenticate your identity, and provide access to your order history and preferences.
Customer Service
To respond to your inquiries, provide customer support, and handle returns or refunds.
Communication
To send you transactional emails (order confirmations, shipping updates), respond to your requests, and send important service updates.
Website Improvement
To analyze website usage, improve our website functionality, and enhance user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our users.
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our website, processing payments (Razorpay), shipping orders (DTDC, India Post), and sending emails. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of data with access controls
- Regular security assessments and updates
- Secure payment processing through our payment gateway partner
- Limited access to personal information on a need-to-know basis
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices to protect your data.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and security
- Session Cookies: To maintain your session and shopping cart
- Analytics Cookies: To understand how visitors use our website
- Preference Cookies: To remember your preferences and settings
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You can access and view your personal information through your account dashboard.
Right to Update
You can update your personal information, including name, email, phone, and addresses, through your account settings.
Right to Delete
You can request deletion of your account and personal information, subject to legal and business requirements.
Right to Opt-Out
You can opt-out of marketing communications by unsubscribing from our emails or contacting us directly.
To exercise these rights, please contact us at hello@treasuretrove.com.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Account information: Retained while your account is active
- Order information: Retained for legal and business purposes (typically 7 years for tax and accounting purposes)
- Marketing preferences: Retained until you opt-out or request deletion
9. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites, such as payment gateways or social media platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about our data practices.